Refund policy
Return & Shipping Policy – The Whitmore Wardrobe
Important
Please read our return policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below.
Returns
Return Window
You have 30 days from the date you receive your order to request a return.
After 30 days, we are unfortunately unable to offer a refund or exchange.
Return Conditions
Returned items must be:
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in original condition
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unworn and unused
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in the original packaging
For hygiene-sensitive items, products must be clean and unused prior to return.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
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underwear & lingerie
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shapewear
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hosiery & tights
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certain skincare or beauty products
How to Request a Return
Please email us at info@thewhitmorewardrobe.com with:
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your order number
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the reason for the return
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a photo of the product (if damaged or incorrect)
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your contact information
We will then provide you with return instructions.
Refunds
Once your return is received and inspected, you will receive an email notification approving or rejecting your refund.
If approved:
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your refund will be issued to your original method of payment
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refunds are typically processed within 30 days
Haven’t received your refund yet?
First check your bank account and card statement.
If the refund is still not visible, please contact us at info@thewhitmorewardrobe.com.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer
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We strongly recommend using a tracked shipping method
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Returns are processed through China
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Return shipping typically starts from $30 USD
We are not responsible for returns lost in transit.
Damaged or Incorrect Items
If you received a defective or incorrect item:
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we will send you a replacement at no cost
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if a second issue occurs, you will receive a full refund
We always want to make it right.
Order Cancellations
Because our fulfillment process is automated, orders cannot be canceled once they have been placed.
If you have any questions, please contact us at info@thewhitmorewardrobe.com.
Shipping & Delivery Information – The Whitmore Wardrobe
Processing Time
Orders are processed within 1–3 business days after purchase.
Orders placed on weekends or holidays may require additional time.
Delivery Time
Once shipped, the average delivery time is 6–12 business days.
In rare cases — such as peak seasons, high demand, or global shipping delays — delivery may take up to 30 days.
How to Place an Order
Shopping with The Whitmore Wardrobe is simple:
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Select your item and click “Add to Cart.”
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Review your cart and click “Checkout.”
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Enter your shipping details and verify accuracy.
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Proceed to payment and complete your order.
Payment Methods
All payments are securely encrypted via SSL protection.
We accept:
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Visa
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Mastercard
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American Express
Free Shipping
We offer free standard home delivery on all orders — no minimum purchase required.
Our Shipping Approach
To keep prices fair and accessible, we consolidate shipments once a minimum order volume is reached.
This helps us reduce operational costs and support more sustainable logistics.
Important Note About Delays
Due to global logistics conditions and seasonal volume, there may occasionally be delivery delays.
We appreciate your patience and assure you we will always work to dispatch your order as quickly as possible.
If you require priority handling or special assistance, please contact us at info@thewhitmorewardrobe.com and our support team will be happy to help.
✨ The Whitmore Wardrobe — Timeless elegance for every day.